Kindness in Unexpected Places

Brennan and I have used TurboTax for many many years and have been satisfied with their tax filing software. It’s easy, thorough, and efficient. However, they gained us as customers for life today through a simple, meaningful gesture.

Today I began to enter the info that we have received thus far and I got to the part about changes in our lives. I had dreaded the part where I would have to remove Tori as a dependent because things like this are a harsh reminder that she is no longer with us. 

I answered their questions and then clicked on the dependent section. After laughing at the questions about Tori’s income and whether or not she paid for her living expenses, I reported that Tori had passed away last year by checking a simple box.

I never saw this coming: 

Someone put thought into this. Someone said, “You know, these people lost their child. We should be gentle and kind.” It would have been so easy to just ask for the information as one would expect a computer program to do. But TurboTax added a compassionate element and it brought tears to my eyes.

The process was simple and I am still amazed at their compassion. 

Thank you, TurboTax, for caring that our daughter passed away. Your gracious compassion means more than you may know.